Returns & Complaints

Returns & Complaints Policy

At Sooobling.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and complaints policy to make the process as simple and efficient as possible.

1. Returns

We understand that sometimes a product may not meet your expectations, and we are happy to accept returns under the following conditions:

  • Eligibility for Returns: Returns are accepted for products that are unopened, unused, and in their original, undamaged packaging. Please note that we cannot accept returns on products that have been opened or used, due to health and safety regulations.

  • Time Frame: You must notify us of your intention to return an item within 14 days from the date you received the product. After this period, we may no longer be able to accept returns.

  • Return Process: To initiate a return, please contact our customer support team via email at zzzmyoyo@gmail.com or WhatsApp at +86 18020778057. We will provide you with a return authorization and instructions on how to send the product back to us.

  • Return Shipping Costs: The customer is responsible for the return shipping costs unless the return is due to an error on our part, such as receiving a defective or incorrect product.

  • Refund Process: Once we receive the returned item and confirm that it meets our return criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take up to 7 business days for the refund to reflect in your account, depending on your payment provider.

2. Complaints

If you have any issues or complaints about your order, we are here to help and resolve any problems as quickly as possible.

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately (within 7 days of receiving your order) so we can arrange for a replacement or refund. We may ask you to provide pictures or additional details about the issue to help us process your complaint efficiently.

  • Incorrect Products: If you receive the wrong product, please notify us right away. We will arrange for the return of the incorrect item and send you the correct product as soon as possible.

  • How to Submit a Complaint: For any complaints, please reach out to our customer service team via email at zzzmyoyo@gmail.com or WhatsApp at +86 18020778057. We will work closely with you to resolve the issue and ensure your satisfaction.

3. Refunds for Complaints

If your complaint is valid and results in a refund, we will refund the full purchase amount, including any shipping charges (if applicable). Refunds will be processed according to the same payment method used for the original purchase.

4. Exclusions

Please note that certain items may not be eligible for return or refund, including:

  • Products that have been opened, used, or altered in any way.

  • Items purchased through third-party sellers or partners not directly from Sooobling.com.

5. Customer Satisfaction

Your satisfaction is our priority. If you are not satisfied with any aspect of your order, we encourage you to reach out to us directly. We will do everything possible to resolve your concerns and ensure a positive experience with Sooobling.com.

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